Official Document

Ep369 Privacy Policy – Malaysia User Data Protection

Ep369 is fully committed to protecting your privacy and personal data. This document clearly explains how we collect, use, store, and safeguard your information.

Updated: 1 January 2026
Our Privacy Commitment to You

Six core principles that form the foundation of ep369's privacy policy and protect your data at all times.

High-Level Encryption

All data transmitted between your device and ep369 servers is protected using 256-bit SSL encryption — the same security standard used by leading banking institutions.

No Data Sales

Ep369 never sells, rents, or shares your personal data with third parties for marketing purposes without your explicit consent. Your data belongs to you.

Full Control in Your Hands

You have the right to access, correct, or request deletion of your personal data at any time. Our support team is ready to help you manage your data with ease.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered security systems. Access to data is strictly limited to authorised personnel only.

Full Transparency

We clearly disclose what data is collected, why it is collected, and how it is used. No hidden data — what you read is what we practice.

Data Retention Limits

Your personal data is retained only for as long as necessary for the stated purposes or as required by law. Data that is no longer needed is securely disposed of.

This Privacy Policy describes ep369's privacy practices and applies to all users of our platform. By using ep369, you agree to the collection and use of data as outlined in this document.

1 Introduction & Scope of This Policy

Ep369 ("we", "Platform") cares about the privacy of every user who uses our services. This Privacy Policy is designed to clearly explain how we handle your personal data — from how it is collected to how it is protected and ultimately disposed of when no longer needed.

This document applies to all users who access the ep369 website at ep369.pro, use the ep369 mobile app, register an account, or interact with any service provided by our platform. This includes casual visitors, registered members, and any party communicating with our support team.

We operate in accordance with internationally recognized data protection principles and comply with applicable data protection legal requirements. We encourage you to read this document in full and to contact us if you have any questions.

2 Types of Personal Data We Collect

Ep369 collects various categories of data depending on how you use our platform. Below is an overview of the data that may be collected:

Data Category Examples of Information Requirements
Personal Identity Full name, date of birth, identity card number Required (KYC)
Contact Information Email address, phone number, residential address Required
Financial Data Bank account number, bank name, transaction records Required
Usage Data Game history, total wagering, active time Automatic
Technical Data IP address, device type, web browser, operating system Automatic
Communication Data Live chat records, support emails, feedback Where applicable

We only collect data that is strictly necessary for the stated purposes. We do not request information beyond what is required to operate the platform.

3 How We Collect Your Data

Your personal data is collected through several key channels:

  • Account registration: When you register a new account at ep369, you provide us directly with basic information such as your name, email, and phone number.
  • KYC verification: During the identity verification process, you will be asked to upload a copy of a valid identification document. This document is processed securely and is not retained longer than necessary.
  • Financial transactions: Deposit and withdrawal information is collected automatically whenever you make any transaction through the platform.
  • Platform usage: Our system automatically records game activity, login times, pages visited and actions performed within the platform.
  • Cookies and tracking technology: We use cookies and similar technologies to enhance the user experience and analyze platform performance.
  • Support communications: When you contact our support team via live chat or email, those conversations are stored for quality assurance and future reference.

All data collection methods are lawful, transparent and appropriate for the stated purpose. You will always be informed when data is actively collected.

4 Purpose of Personal Data Use

Ep369 uses your personal data for the following purposes only:

  • Account management: Creating, verifying, and maintaining your user account while ensuring account security at all times.
  • Transaction processing: Processing deposits, withdrawals, and all financial transactions you carry out on the platform quickly and accurately.
  • Legal compliance: Meeting KYC requirements, anti-money laundering (AML) obligations, and other reporting duties set by the relevant authorities.
  • Customer support: Providing effective technical assistance and troubleshooting whenever you contact our support team.
  • Platform improvement: Analyzing usage patterns to improve the performance, interface, and overall experience of the ep369 platform.
  • Security and fraud prevention: Detecting and preventing fraudulent activity, misuse, and any security threats to the platform.
  • Marketing communications: Sending promotional information, bonus offers, and platform updates — only to users who have given their consent.
  • Responsible gaming: Monitoring gameplay patterns to identify users who may need responsible gaming support.

We do not use your data for any purpose other than those stated above without first obtaining your consent.

5 Data Sharing & Disclosure

Ep369 does not sell or disclose your personal data to third parties for commercial purposes. However, in certain situations, we may share your data with the following parties:

  • Payment service providers: Authorised payment processors that enable deposit and withdrawal transactions to be carried out securely.
  • Gaming service providers: Third-party gaming software providers that operate games on the ep369 platform, within the necessary scope only.
  • Statutory authority: Where required by law, court order or a legitimate law enforcement authority.
  • Identity verification services: Trusted third-party KYC providers for verifying user identity to meet compliance requirements.
  • Analytics services: Selected analytics providers that help us understand platform usage patterns — data is shared in a form that cannot identify individuals.

All third parties that receive ep369 user data are bound by strict confidentiality agreements and are only permitted to use that data for the specified purpose. We conduct regular checks on third-party compliance with our privacy standards.

ep369 does not share your personal data with advertisers, marketing companies, or any third party without your explicit consent. Your privacy is our priority.

6 Cookies & Tracking Technology

Ep369 uses cookies and similar technologies to deliver a better user experience and understand how our platform is used. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they directly affect platform operations.
  • Performance cookies: Collecting information on how users interact with the platform — most frequently visited pages, time spent, and any errors encountered — to help us improve the platform.
  • Functional cookies: Remembering your preferences and settings such as preferred language, display layout, and login details so you do not need to re-enter them each time.
  • Analytics cookies: Used to analyse overall traffic and usage patterns for the purpose of continuous platform improvement.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some parts of the ep369 platform. We recommend keeping essential cookies enabled for the best experience.

Disabling essential cookies may prevent you from logging in or using certain platform features properly. Performance and analytics cookies can be disabled without affecting core functionality.

7 Security & Data Protection

Ep369 invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we practise include:

  • 256-bit SSL Encryption: All communication between your device and our servers is protected with industry-grade encryption that cannot be easily compromised.
  • Strict access control: Only authorized personnel with legitimate work requirements may access user personal data. All access is logged and monitored.
  • Periodic auditing: Our security systems are regularly reviewed and tested by both our internal security team and independent external parties.
  • Intrusion detection: A 24/7 monitoring system is in place to detect and respond to any unauthorised access attempts.
  • Secure data backup: Data is backed up regularly and stored in secure locations to ensure service continuity.

While we take all reasonable steps to protect your data, no security system in the world can guarantee absolute protection. In the event of a data breach that affects you, we will notify you in a timely manner as required by law.

8 Your Rights as a User

As an ep369 user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Right of Access

Request a copy of all personal data we hold about you in a readable format.

Right to Rectification

Request correction of any inaccurate or incomplete data we hold.

Right to Erasure

Request deletion of your personal data when it is no longer needed or you withdraw your consent.

Right to Restriction of Processing

Request that we temporarily pause the processing of your data in certain situations.

Right to Data Portability

Receive your personal data in a structured format that can be transferred to another platform.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

To exercise any of the rights above, contact the ep369 support team via live chat or email. We will process your request within 30 business days. In complex cases, this period may be extended with prior notice to you.

9 Child Data Protection

Ep369 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect, process, or store personal data of children under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and terminate the account in question. Parents or guardians who suspect their child has registered on ep369 are encouraged to contact us immediately.

If you become aware that someone under the age of 18 is using the ep369 platform, please contact our support team immediately at [email protected] so that prompt action can be taken.

10 Changes to This Privacy Policy

Ep369 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. The latest version of the Privacy Policy will always be available on this page.

When we make significant changes to this policy, we will notify you via:

  • Prominent notifications on the ep369 platform homepage.
  • Email to the address registered on your account.
  • In-app notifications on the ep369 mobile app if you are using the app.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was last modified. Your continued use of the ep369 platform after changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

11 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how ep369 handles your personal data, we encourage you to contact us directly. Our privacy team is ready to assist you.

You can reach us via:

  • Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform
  • FAQ Page: ep369.pro/faq for privacy-related frequently asked questions

We are committed to responding to all privacy-related inquiries within 3 business days. For more complex matters such as data deletion requests or formal complaints, the full process may take up to 30 business days, and we will keep you informed of progress along the way.

Ep369 values the trust you place in us by using this platform. We are committed to always acting with integrity in all matters relating to your privacy and data protection.

Ready to Play Safe & Protected?

Register your ep369 account today and enjoy a safe, personalised, and protected entertainment experience. Your data is our responsibility — and we take that seriously.

256-bit SSL Encryption  |  Your data is always protected

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